Got questions?

Here are some of the most frequently asked questions. If you don’t see your question here, you can also ask us from within the form or email us at or call us at 020 3326 0133.

Were you charged when subscribing to Novel within your first 3 months? Don’t worry! Just email us your details, such as name, email address you used to subscribe and your company, and we’ll get that all sorted for you.

We guide you through the process of doing your R&D tax relief claim. Although it can be tricky at times, we’ve done our best to make it as straightforward as possible. We are also here to help you use Novel so you never have to feel like you’re alone.

No worries, this is why we offer 3 months free. If you don’t think Novel is for you then you can not renew your subscription after the trial period, no hard feelings. Although if it’s at all anything you think we’d be able to help with, get in touch and we’ll see what we can do!

It’s pretty easy to get started with Novel. Just sign up, then find your organisation. Novel will automatically show your company’s accounting periods and for which ones you can claim R&D tax relief. There’s a time limit when it comes to claiming R&D tax relief of two years from the end of your accounting period. Therefore, the system will automatically identify which accounting periods are still eligible for a claim. From then, our education pieces will guide you through the process. If you have any questions, you can also message us.