Terms and conditions

Novel App is a website and product operated by Novel App LTD (registration number: 13257949) that creates software products and provides consultancy services to small businesses and individuals in the UK. To contact us, please email hello@novelapp.co.uk. By using our website, products and services, you agree to comply with these terms and conditions and to use the website, products and services, in accordance with these terms and conditions, our privacy policy and any additional terms and conditions that may apply to specific sections of the website or to products and services.


Novel App LTD is committed to ensuring that the website, products and services provided to you are as useful and efficient as possible. For this reason, we reserve the right to make changes to the website, products and services, at any time and for any reason. We will not charge you for our website, products and services without your explicit consent. We do not guarantee that our website, products and services, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website, products and services, for business and operational reasons. We will aim to give you reasonable notice of any suspension or withdrawal.


To access and use the products offered by Novel App LTD, you must register for an account by providing your full legal name, current address, phone number, a valid email address, billing information, and other information indicated as required. Novel App LTD reserves the right to reject your application for an account, or cancel an existing account, for any reason, in our sole discretion.You must be at least 18 years of age to use our products and services. You acknowledge that Novel App LTD will use the email address you provided on opening an account to update you from time to time as the primary method of communicating with you whether for marketing or other communications purposes.


When making use of our website, products and services, you agree that your use and the content you upload shall not:(i) breach any applicable local, national or international law or regulations; (ii) be unlawful or fraudulent or have any unlawful or fraudulent purposes; Some of our websites, products and services, allow you to upload, submit, store, send and receive content. You retain ownership of any intellectual property rights that you hold in that content. When you upload, submit, store, send and receive content to or through our website, products and services, you give Novel App LTD (and those we work with) right to use, host, store, publicly display and distribute your content.


By signing up to our products and services, you agree to pay all applicable, undisputed fees set out in an invoice on a recurring monthly basis, starting on the date you sign up. Billing occurs on the same day each month, based on the date that you first started paying for any recurring monthly plan. Your subscription gets renewed automatically on the day you sign up unless cancelled. If we have a legal obligation to pay or collect sales tax for which you are responsible, we will calculate the sales tax based upon the billing information we have about you and charge you that amount, unless you provide us with a valid tax exemption certificate acceptable to the appropriate taxing authority. You are responsible for paying taxes associated with your purchase and keeping your billing information up to date. We reserve the right to add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.


Some of our products and services offer free trials to allow you to try our services. We reserve the right to set eligibility requirements for free trials but there is no limit to the number of actions and events available to the user.As part of the registration for the products and services, your free trial period will coincide with the date you enter your billing information from which date you enter into a contract with Novel App LTD. At the end of your free trial period, we will charge the relevant subscription fee for the next billing cycle to your nominated payment method, unless you cancel your subscription prior.


You may cancel your account for our products and services at any time by heading into the settings page, clicking on billing information, then on manage billing, where you will be able to cancel your subscription. Please keep in mind that there are no refunds for cancellation after the free trial period is up.Upon cancellation, your data is deleted from our servers, which will be final so please make sure you want to delete the account before proceeding. If you stop using our products and services, we will not refund you the fees paid for the remaining terms unless you have written to us to cancel your account.


This site and software and all the materials available on this website and product are the property of Novel App LTD, and are protected by copyright, trademark, and other intellectual property laws. You may not use the website or product or the materials available on the site or software in a manner that constitutes an infringement of our rights or that has not been authorised by us. Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, translate or republish the content on the website and our products (in whole or in part) in any way or through any medium for distribution, publication or any commercial purpose.You may display, copy and download content from the website and products solely for your personal and non-commercial use provided that: (a) you do not remove any copyright or proprietary information from the content; (b) the content will not be copied or posted or shared in any medium.


Under no circumstances, including, but not limited to, negligence, shall we, our subsidiary and parent companies or affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from use or inability to use our website and software.


We may revise these Terms and Conditions from time to time to better reflect:(i) the changes and improves to your website, products and services,(ii) changes to the law and new regulatory requirementsIf an update affects your use of the website, products and services, or your legal rights as a user of our website, products and services, we will notify you prior to the update’s effective date by sending an email to the email address associated with your account or via in-product notifications. If you do not agree to the updates we make, please cancel your account before within 30 days from the date the email is sent. We’ll offer you a prorated refund based on any amounts paid after the updates come into effect.


The full name of our company is Novel App LTD (registration number: 13257949) and our address is 81, The Cut, South Bank, London, SE1 8LL.

You can contact us by emailing Ben Crampin at hello@novelapp.co.uk